When you place an order online, we will make contact with you to confirm the freight charges (if any) and when the goods will be shipped.

In the unlikely event that an item is out of stock we will advise you as soon as possible and inform you of the expected delivery date. Backordered items can be cancelled at any time prior to dispatch. Your Credit Card will only be charged for items that are shipped.

In the event of goods delivered being damaged in transit, DO NOT ACCEPT/SIGN FOR THE ORDER. Signing for the order confirms that you received the goods in an undamaged state. Make contact with us immediately so we can remedy the situation with the freight company.

If an item is missing from your delivery then you must inform us within 48 hours of receipt. If we receive no such notification, then you will be deemed to have accepted the items as satisfactory.

Freight charges are subject to change without prior notice.

Freight Charges:

Freight charges vary from location to location. Upon receipt of your order, we will contact you and advise you of the costs. We have listed approximate freight costs below for small items and local deliveries. We will endeavor to use the most cost effective method for shipping. Lightweight large items will be cubed by the freight company and therefore cost more.

1. 0-1kg overnight bag $16.50 Australia wide (suggested for small parts etc)
2. 1-3kg overnight bag $25.00 Australia wide
3. 5kg overnight bag $30.00 Australia wide
4. Local delivery up to 20kg - $30.00
5. Short Haul delivery 20kg - $44.00
6. Long Haul delivery 20kg - $50.00

We currently offer FREE shipping to for Prochem chemical orders valued at $800.00 or more. We encourage you to take advantage of this offer. You will not be charged any extra shipping costs for accessories and parts that will fit inside the chemical boxes. Free freight applys to Queensland, New South Wales, Victoria and South Australia

Accessories and parts orders do attract freight charges. We therefore suggest you consolidate your orders to save on shipping costs.

Delivery details. Your order is normally dispatched same-day or within 24 hours (48 hours at weekends and public holidays). We generally use Fastway Couriers, Couriers Please or Startrack Express and will always choose the most cost effective method for shipping to you. These freight companies require a signature upon receipt of the goods, we therefore recommend that you choose a delivery point where someone will be available to take delivery of your purchases. If no one is at the address at the time of delivery, a card will be left in your letter box to advise of the attempted delivery.

If you wish, we can place an ongoing “Authority to Leave Parcel” notification in your shipping address. Your goods will be left at the specified address without a signature. No responsibility can be taken for items that are lost if you choose this option however.

Please check our Terms & Condition for further details.